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ROLE OF INSURANCE CUSTOMER SERVICE REPRESENTATIVE

21 November 2018
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An insurance customer service representative provides information to the customers so as to respond to their product and service related inquires. He/she has to handle complaints and resolve them. Additionally, an insurance service representative has similar responsibilities as a customer care representative because the person would be offering the required help and client support. Sometimes, he/she would have to forward the complaints to the designated department in order to provide a resolution.

If you are looking for a customer service representative job within the insurance sector, you can search them under health insurance, life insurance and general insurance jobs. Read on to know more about the skills, duties and other useful information about the role of a customer service representative for serving insurance buyers:

Duties and responsibilities

The following is a closely curated list of the duties and responsibilities of a customer service representative within the insurance sector:

1. Attend calls to provide information related to insurance policies and informing about any modifications in the policy to prospective as well as current clients.

2. Keep the customers well-informed and satisfied every time.

3. Examine whether the necessary changes were made in so as to resolve the customer’s problems.

4. Cancel accounts and inform customers about claim investigation results.

5. Suggest improvements in packaging, products, service, shipping, procedures, or billing methods to avoid future problems.

6. Solicit sale of additional or new products and services.

7. Maintain strong customer relationships.

8. Keep customer transactions and interaction records including all the complaints, inquiries, comments, and actions performed.

9. Send mails, newsletters, and other correspondence forms to customers.

10. Protect the company reputation.

11. Offer price quote information to prospective clients.

Skills and abilities

The skills and abilities which a customer service rep within the insurance sector should possess, include:

1. Multi-tasking

2. Pacify difficult customers and handle their problems

3. Have effective verbal and non-verbal communication skills

4. Willingness to provide assistance

5. Approachable

6. A good memory to remember details and data

7. Basic typing skills

8. Basic computer skills

9. Able to work in flexible work timings

10. Sound judgement skills with good listening abilities

11. Able to cope with a fast-paced work environment

12. Resolve problem efficiently after critically analysing situations

Insurance customer service representatives serve as an intermediary between the insurance company and its customers. They have the power to make or break the company image as they have an important role in the actions that take place on a direct basis. Hence, this job role is a position of great responsibility and one can go for it if he/she wants to work for life, health, and general insurance jobs.

Important information

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