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ROLE OF INSURANCE CUSTOMER SERVICE REPRESENTATIVE

21 November 2018
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An insurance customer service representative provides information to the customers so as to respond to their product and service related inquires. He/she has to handle complaints and resolve them. Additionally, an insurance service representative has similar responsibilities as a customer care representative because the person would be offering the required help and client support. Sometimes, he/she would have to forward the complaints to the designated department in order to provide a resolution.

If you are looking for a customer service representative job within the insurance sector, you can search them under health insurance, life insurance and general insurance jobs. Read on to know more about the skills, duties and other useful information about the role of a customer service representative for serving insurance buyers:

Duties and responsibilities

The following is a closely curated list of the duties and responsibilities of a customer service representative within the insurance sector:

1. Attend calls to provide information related to insurance policies and informing about any modifications in the policy to prospective as well as current clients.

2. Keep the customers well-informed and satisfied every time.

3. Examine whether the necessary changes were made in so as to resolve the customer’s problems.

4. Cancel accounts and inform customers about claim investigation results.

5. Suggest improvements in packaging, products, service, shipping, procedures, or billing methods to avoid future problems.

6. Solicit sale of additional or new products and services.

7. Maintain strong customer relationships.

8. Keep customer transactions and interaction records including all the complaints, inquiries, comments, and actions performed.

9. Send mails, newsletters, and other correspondence forms to customers.

10. Protect the company reputation.

11. Offer price quote information to prospective clients.

Skills and abilities

The skills and abilities which a customer service rep within the insurance sector should possess, include:

1. Multi-tasking

2. Pacify difficult customers and handle their problems

3. Have effective verbal and non-verbal communication skills

4. Willingness to provide assistance

5. Approachable

6. A good memory to remember details and data

7. Basic typing skills

8. Basic computer skills

9. Able to work in flexible work timings

10. Sound judgement skills with good listening abilities

11. Able to cope with a fast-paced work environment

12. Resolve problem efficiently after critically analysing situations

Insurance customer service representatives serve as an intermediary between the insurance company and its customers. They have the power to make or break the company image as they have an important role in the actions that take place on a direct basis. Hence, this job role is a position of great responsibility and one can go for it if he/she wants to work for life, health, and general insurance jobs.

Important information

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5 Effective Tips to Prepare for Campus Recruitment

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Tips to handle pressure at the workplace

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How to Decide if a Job is the Right Fit for You?

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What To Wear In An Interview?

How to dress for an interview is often the most doubtful part of the job hunt process. Apart from how well you know the answer to the questions being asked, a successful job interview also depends upon how you present yourself. This is why a smart as well as pulled-together appearance is important to help in convincing the hiring manager that you could be the perfect fit for their company.  

Important Skill Sets That Can Take Your Career to Great Heights.

We live in times when the market is not only extensively diverse but also constantly changing. So, for anyone wishing to not just sustain but grow in this dynamic work surrounding, adaptability and utilitarian outlook are key qualities to possess. Whether you are a graduate looking forward to starting your journey as a professional or a young professional looking for better prospects, you will need to factor in significant qualities to your portfolio that makes you valuable as an asset. The more diverse and unique your qualities will be the better edge you shall get over others.  Among the most valued virtues that you need to work to gain, a few are –

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Finding a good job for a fresher in Delhi, Mumbai, and similar cities is not as hard as it has been touted to be. However, this is one of the main concerns of fresh graduates and freshers – jobs in Mumbai and other metropolises, and how they can find a good one for themselves. The first thing is that freshers must be prepared to put themselves out there, to make the calls, and to apply for jobs in various listings till they find the right one.

TIPS FOR BETTER CAREER DEVELOPMENT

You are the one responsible for your career development. People whose careers escalate the fastest are the ones who know that competition always exists, and they take relevant steps in order to succeed and take full responsibility of their career development. In cases where you want your career to grow, you can always look for a job where you get to learn more and get to apply your expertise. For instance, you can search online for a job in states like Bangalore or for jobs in Mumbai for fresher’s to fulfil this purpose. Here is a list of tips that you can use for your career development, to let your career grow exponentially:

WHAT ARE THE COURSES THAT ARE IN DEMAND IN THE INDIA?

Unlike older times, students today are prudent and discerning, especially when it comes to selecting a career that they intend to follow. In the present scenario, where there is a plethora of career options available, it is the presence of qualities in students, like the aforementioned ones, that can go a long way in keeping them from getting confused.  

WHAT SKILLS DO EMPLOYERS LOOK FOR IN EMPLOYEES?

With the integration of technology in almost every field, finding job applications online is not that hard of a feat. You just have to search with the right parameters and you will be able to see a huge list of available jobs in every sector. However, despite the huge number of job portals in India, showing you job applications online, everything depends on you and your skills and how you do at the interview round; and that will determine whether or not you get the job. This especially holds true for a graduate or fresher, as jobs in Delhi, Mumbai, or other cities have a lot of competition; and as a fresher, you may not have as much experience in handling interviews or applications.

MANAGEMENT JOBS - A POPULAR CAREER CHOICE IN INDIA

The Indian job market scene has changed drastically over the years. Although management jobs have existed since forever in the country, the recent hype surrounding them is simple extraordinary. Today students from all fields consider pursuing a Management course at some point of their lives. And if you think well, the reason is pretty clear too. Management jobs are everywhere, irrespective of the industry you are in. The increasing fame of various Indian Institutes of Management has also contributed considerably in popularising management jobs.

ROLE OF INSURANCE CUSTOMER SERVICE REPRESENTATIVE

An insurance customer service representative provides information to the customers so as to respond to their product and service related inquires.

CHALLENGES IN DIPLOMA ENGINEERING JOBS FOR WOMEN

In India, so far, skilled work was learnt and done traditionally. Often sons learnt these skills from their father who was employed. But the need for proper training was realized for skill development in the past few decades. After the adverse impact on industries due to the lack of skill development, recently the Prime Minister Kaushal Vikas Yojna (PMKVY) was started. The objective of this scheme is to benefit 10 lakh youth in four years (2016-2020).

INDIA\'S 10 HIGHEST SKILL BASED JOBS

There has been an unprecedented surge in the Indian economy over the last 10 years. This growth will continue and in the next 2-3 decades India's economy will become the world's third largest economy. One big contribution in this development will be skill based jobs because no small or big machines or small factories can run without skill based tasks.

HOW TO PREPARE FOR AN INTERVIEW

The aim of an interview is to understand that you have the appropriate skills, knowledge and experience for the job. During the interview you will have to make the interviewer believe that you understand the job description, are aware of the company's work, and are fully prepared to take responsibility for theposition in the company.

JOINING WORKFORCE? HERE IS HOW YOU CAN MAKE A BIO-DATA

What is a Biodata? Biodata is a document submitted to employers/companies when we apply for jobs. With the help of biodata we can tell about our work experience, education/qualification and skills.

10 Important Questions commonly asked In Interview

The biggest curiosity when going for an interview is - what will I be asked about? Although the actual responses to this matter are found only at the time of the interview, there are some questions that are commonly asked in the interview.

LUCRATIVE FIELDS THAT YOU CAN CONSIDER AFTER SCHOOL FOR MAKING A CAREER IN

If web metrics at the IFFCOYuva job portal are anything to go by, there are some definite trends in what people consider to be very lucrative career fields. For students who have just completed their school education, it can be quite useful to know more about the fields that are considered to be rewarding. That way, they can make an informed decision about what their next step will be towards building a career.

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