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The Industrial Training Institutes, or ITIs, have been constituted by the Government of India, and come under the purview of the Ministry of Labour. Graduating from an ITI is very cost effective, which makes them the ideal option for a huge part of the Indian population. As the minimum requiremen.....
• Manage 24*7 process with high customer centric approach• Maintains and improves call centre operations by monitoring system performance• Identifying and resolving problems• Motivate and encourage agents through positive communication and feedback• To audit calls and to share feedback to agents • Coaching agents on areas of improvements • Case investigation/escalation management • To handle/deal with dissatisfied customers by calling them • To manage process updates/changes
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