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ALLIANZ

Job Location(s) : Gurgaon
Last date for application
31-Jul-18
Deputy Team Leader
Job Description

• Manage 24*7 process with high customer centric approach• Maintains and improves call centre operations by monitoring system performance• Identifying and resolving problems• Motivate and encourage agents through positive communication and feedback• To audit calls and to share feedback to agents • Coaching agents on areas of improvements • Case investigation/escalation management • To handle/deal with dissatisfied customers by calling them • To manage process updates/changes

  • Salary (₹): 100,000-300,000 Per Annum
  • Experience (Years): 3
  • Job Type:Full Time
  • Gender: Male
  • Education:Graduate / Diploma
About Company : ALLIANZ

Dedicated to bringing worldwide protection and care, Allianz Partners is the B2B2C leader in assistance and insurance solutions in the following areas of expertise: global assistance, international health & life, global automotive and travel insurance. These solutions, which are a unique combination of insurance, service and technology, are available to business partners or via direct and digital channels under three internationally renowned brands: Allianz Assistance, Allianz Care and Allianz Automotive. This global family of over 17 500 employees is present in 76 countries, speaks 70 languages and handles 44 million cases per year, protecting customers and employees on all continents. Our DNA is unique: we dare and care, anytime, anywhere. So if this sounds like you, come and join us!

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