Technical Support Engineer
-Research and identify solutions to software and hardware issues.
-Diagnose and troubleshoot technical issues, including account setup and network configuration.
-Ask customers targeted questions to quickly understand the root of the problem.
-Track computer system issues through to resolution, within agreed time limits.
-Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
-Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
-Provide prompt and accurate feedback to customers.
-Refer to internal database or external resources to provide accurate tech solutions.
-Ensure all issues are properly logged.
-Prioritize and manage several open issues at one time.
-Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
-Prepare accurate and timely reports.
- Salary (₹):
200,000-400,000 Per Annum
- Experience (Years): Fresher
- Job Type:Full Time
About Company : ERA TRADERS
ERA Traders is an E- Com Company based at Rohini Sector 5, Delhi. We deal with a huge range of products from Men Wallets, Car Mobile Holder, Women T-Shirts, Women Inner-wears, etc.
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