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Technical Support Engineer


Last date for application: 30 Nov ' 19

Job Description

  • Location: Delhi
-Research and identify solutions to software and hardware issues.
-Diagnose and troubleshoot technical issues, including account setup and network configuration.
-Ask customers targeted questions to quickly understand the root of the problem.
-Track computer system issues through to resolution, within agreed time limits.
-Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
-Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
-Provide prompt and accurate feedback to customers.
-Refer to internal database or external resources to provide accurate tech solutions.
-Ensure all issues are properly logged.
-Prioritize and manage several open issues at one time.
-Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
-Prepare accurate and timely reports.
  • Salary (₹): 200,000-400,000 Per Annum
  • Experience (Years): Fresher
  • Job Type: Full Time
  • Gender: No preference

About Company : ERA TRADERS

ERA Traders is an E- Com Company based at Rohini Sector 5, Delhi. We deal with a huge range of products from Men Wallets, Car Mobile Holder, Women T-Shirts, Women Inner-wears, etc.